SERVICE STANDARDS
SERVICE CHARTER
Lasting Relationships
Innovation
Seamless Delivery
Trust
Empathy
Nation First
Service with Respect
SERVICE BEHAVIOUS
SERVICE STANDARDS
SLA Core Functions |
Service Category |
S/N |
Service/Process |
Service Standards |
State Land Administration |
Rental of State Properties |
1) |
Application for Temporary Occupation Licence (TOL) for State land |
Issue offer within 8 weeks from receipt of application to offer date |
Purchase of Remnant Land |
2) |
Application for Purchase of Remnant Land |
Issue offer within 8 weeks from receipt of application |
|
3) |
Application for Purchase of Remnant Land |
Issue offer within 20 weeks from receipt of application |
||
Regulatory Administration |
Approval of Survey Plans |
4) |
Allocation of new lot numbers |
*within 1 working day |
5) |
Processing and approval of land lots |
*within 8 working days |
||
6) |
Processing and approval of strata lots |
*within 8 working days |
||
Registration of Property Transactions |
7) |
Registration of private property documents/instruments |
within 7 working days |
|
8) |
Registration of HDB documents/instruments |
within 14 working days |
||
9) |
Issuance of new certificates of title |
within 1 working day |
||
10) |
Issuance of new certificates of title |
within 12 working days |
||
11) |
Notification of caveats |
within 1 working day |
||
12) |
Issuance of clearance certificate |
within 3 working days |
||
13) |
Cancellation of clearance certificate |
within 15 working days |
||
14) |
Fax/Post image of leases, instruments, books and deeds in microfilm format |
within 1 working day |
||
SLA Overall |
General Enquiries | 15) | Response to Public enquiries and feedback | within 3 working days for general enquiries within 14 working days for case-specific enquiries |